We offer a comprehensive range of services from our group of 22 service specialists, strategically based throughout the UK.

 

Benefits include:

* Specialised contracts to suit individual requirements
* Calibration of food temperature probes included in all contracts
* Calibration traceable to NAMAS/UKAS
* Guaranteed price for up ten years on pre-paid contracts.

 

 

All our equipment is supported by a comprehensive training and support package delivered by our team of experienced personnel.

All After Sales Care programmes are developed and tailored to suit individual site requirements and are carried out by our team of specialists, ensuring that all relevant hospital personnel are trained in every aspect of the system.  This will enhance the level of patient meal satisfaction.

Burlodge engineers work exclusively on Burlodge products and are fully conversant with all aspects of the equipment use, including food processes.  This reduces the amount of time spent in diagnosing and carrying out efficient repairs.

 

 

Burlodge technicians carry a comprehensive van stock of spare parts and have immediate access to:

* Over 3 000 spare parts held in depot stock, reducing downtime to an absolute minimum
* Factory technical back-up
* Detailed reporting on machine history
* Software and Firmware upgrades
* Calibration for HACCP
* All servicing is carried out to stringent manufacturer standards by our 10 factory-trained engineers.

 

 

Unexpected breakdowns can be expensive and cause disruption to pre-planning.  With Burlodge AfterCare, the help you need is always at hand.

Peace of mind for five years with our new inclusive Triple Warranty Coverage

 

Burlodge has worked long and hard to ensure its products are the best and most reliable in the market. We have decided to prove it by offering the Burlodge Triple Warranty: as long as a Burlodge routine maintenance contract is taken up, for up to five years from delivery we will take care of all other servicing, maintenance and electrical safety checks to ensure your new trolley runs as well in five year’s time as it does when first installed.

 

To reach our Service Department, please call 020 8879 5757.